Emirates continued its unbeaten streak at the Skytrax World Airline Awards 2017 picking up its 13th straight “World’s Best Inflight Entertainment System’ title. The award, considered a global benchmark of airline excellence, was decided by almost 20 million customers across 105 countries. The survey reviewed over 320 airlines from August 2016 to May 2017.
Emirates was also recognised as the “Best Airline in the World” in the inaugural TripAdvisor Travelers’ Choice® Awards for Airlines. In addition, the airline was the biggest winner with 4 other awards including Best Major Airline – Middle East & Africa, Best Economy Class, Best First Class and World’s Best Airlines – Top 10. This is the first year TripAdvisor introduced a category for airlines in its signature Travelers’ Choice® Awards.
Speaking at the event to celebrate the dual successes, Fouad Caunhye, Emirates Regional Manager, Southern Africa said, “These awards are special as the jury comprises of travellers who experienced our on-board hospitality and service. The accolades confirm that our customers – families, kids and business travellers believe in our dedication to being the best for them.”
“It also serves as an endorsement to the strength of our customised offering for the families and kids – an international cabin crew drawn from 135 nationalities who speak over 60 languages, more than 2,500 channels of on-demand entertainment with 90 exclusively dedicated to kids on the award-winning inflight entertainment system, ice Digital Widescreen complete with a kids menu and Fly With Me Animal toys.”
Emirates, which launched the Durban service in 2009, continues to be the only international airline offering year round daily international connectivity to Dubai and to more than 150 destinations in over 80 countries. On the Durban route, Emirates flies the spacious and popular B -777 aircraft which was introduced in 2012.
Emirates’ fleet is also one of the youngest in the skies, with an average age of under 80 months. Emirates is also the world’s largest operator of B777s and A380s. Emirates’ 100th A380 will touch down in Dubai in November.
“Durban is a key market for Emirates and accounts for almost 20% of the traffic we carry to & from South Africa. We’ve had healthy seat load factors on the route since we launched the service in 2009, demonstrating passengers’ demand for Emirates’ unique product and service and our commitment to the market,” adds Caunhye.
To meet the growing needs of travelling families, Emirates offers pre-boarding when travelling with kids as well as free use of strollers at the Dubai International Airport. On board, Emirates crew are at hand to take instant pictures of kids travelling with the parents. Young adults receive a Lonely Planet inspired kid’s pack complete with travel journal, a magazine packed with puzzles and activities, colouring book and an eye mask.
“We want families to continue making Emirates their first choice whenever they think of travel. That is why we continue to invest in products and services across all classes, and why our service teams work hard at providing the very best experience for our customers both on board and on the ground every day,” says Caunhye.
As with all Emirates’ flights, customers enjoy regionally and internationally inspired cuisine, as well as the famed hospitality of the airline’s multi-national cabin crew, including South African nationals. Emirates has a dedicated menu for kids between two and 12 served on a special, colourful tray. Emirates also provides young adventurers a snack box filled with treats to enjoy along the journey, or to tuck in to while watching a kids’ movie. Passengers travelling with babies can choose from onboard baby meals or can bring their own which can be heated.
Furthermore all Emirates customers travelling in any of the airline’s cabin classes on outbound flights benefit from generous baggage allowances. Economy Class customers get a baggage allowance of two bags weighing up to 23kg each while First & Business Class customers get two bags of 32kg each. In addition, infants are entitled to one piece of luggage up to 23kg.